Tax & Compliance

Retrotax – From Compliance Liability to Market Credential — At Scale

Tax credit administration | Federal compliance & platform scale | Used by the US Government

The Problem

  • Growing enterprise clients required SOC 2 Type II certification — without it, new business was at risk
  • Processes lacked documented policies, consistent monitoring, and compliance controls
  • Tax credit application processing was slow and manual — eligible client benefits were slipping through
  • No unified platform to manage integrations across third-party HR systems and multiple federal and state tax credit programs — each handled separately
  • Siloed data made performance tracking and client reporting unreliable

    • Our Solutions

    • Designed and implemented SOC 2-aligned security policies, controls, and compliance documentation
    • Deployed continuous monitoring, risk management frameworks, and endpoint protection
    • Built a unified API-based platform handling WOTC (the primary program driving the majority of client revenue), FEZ, and additional federal and state tax credit programs
    • Integrated with 15+ HRIS platforms — enabling seamless data flow from client HR systems into the tax credit processing pipeline
    • Automated tax credit data collection, processing, and submission — replacing end-to-end manual workflows
    • Implemented Salesforce Service Cloud with custom performance dashboards and automated reporting
    • Streamlined client onboarding — paperless, end-to-end
    Metric
    Before
    After
    Compliance posture
    Tax credit processing
    Overall operational efficiency
    Performance reporting
    Client onboarding
    No formal framework
    Manual, slow
    Fragmented, siloed
    Limited, manual
    Paper-based
    SOC 2 Type II certified
    25% faster
    25% improvement
    50% more reports generated
    Fully paperless
    Metric
    • Compliance posture
    • Tax credit processing
    • Overall operational efficiency
    • Performance reporting
    • Client onboarding
    Before
    • No formal framework
    • Manual, slow
    • Fragmented, siloed
    • Limited, manual
    • Paper-based
    After
    • SOC 2 Type II certified
    • 25% faster
    • 25% improvement
    • 50% more reports generated
    • Fully paperless

    Why It Works

  • SOC 2 Type II is not a compliance checkbox — it’s a sales tool. In a market where enterprise procurement requires it before a contract is signed, achieving certification doesn’t just reduce risk; it opens doors that were previously closed.
  • The platform works because WOTC processing is a data coordination problem at its core. Connecting HR systems, state agencies, and federal programs through a unified API layer removes the manual overhead that causes applications to slip — and eligible credits to go unclaimed.
  • For finance and operations leaders, the compounding effect matters: faster processing means more credits captured per hire, paperless onboarding means lower cost per new client, and automated reporting means decisions get made on current data, not last month’s spreadsheet.
    • Get Started

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