Tax & Compliance
Retrotax – From Compliance Liability to Market Credential — At Scale
Tax credit administration | Federal compliance & platform scale | Used by the US Government
The Problem
- Growing enterprise clients required SOC 2 Type II certification — without it, new business was at risk
- Processes lacked documented policies, consistent monitoring, and compliance controls
- Tax credit application processing was slow and manual — eligible client benefits were slipping through
- No unified platform to manage integrations across third-party HR systems and multiple federal and state tax credit programs — each handled separately
- Siloed data made performance tracking and client reporting unreliable
Our Solutions
- Designed and implemented SOC 2-aligned security policies, controls, and compliance documentation
- Deployed continuous monitoring, risk management frameworks, and endpoint protection
- Built a unified API-based platform handling WOTC (the primary program driving the majority of client revenue), FEZ, and additional federal and state tax credit programs
- Integrated with 15+ HRIS platforms — enabling seamless data flow from client HR systems into the tax credit processing pipeline
- Automated tax credit data collection, processing, and submission — replacing end-to-end manual workflows
- Implemented Salesforce Service Cloud with custom performance dashboards and automated reporting
- Streamlined client onboarding — paperless, end-to-end
Metric
Before
After
Compliance posture
Tax credit processing
Overall operational efficiency
Performance reporting
Client onboarding
No formal framework
Manual, slow
Fragmented, siloed
Limited, manual
Paper-based
SOC 2 Type II certified
25% faster
25% improvement
50% more reports generated
Fully paperless
Metric
- Compliance posture
- Tax credit processing
- Overall operational efficiency
- Performance reporting
- Client onboarding
Before
- No formal framework
- Manual, slow
- Fragmented, siloed
- Limited, manual
- Paper-based
After
- SOC 2 Type II certified
- 25% faster
- 25% improvement
- 50% more reports generated
- Fully paperless
Why It Works
- SOC 2 Type II is not a compliance checkbox — it’s a sales tool. In a market where enterprise procurement requires it before a contract is signed, achieving certification doesn’t just reduce risk; it opens doors that were previously closed.
- The platform works because WOTC processing is a data coordination problem at its core. Connecting HR systems, state agencies, and federal programs through a unified API layer removes the manual overhead that causes applications to slip — and eligible credits to go unclaimed.
- For finance and operations leaders, the compounding effect matters: faster processing means more credits captured per hire, paperless onboarding means lower cost per new client, and automated reporting means decisions get made on current data, not last month’s spreadsheet.