Agentic AI

Resonant -AI Trained on your personality

Navtech built Bintly, a Behavioural Intelligence Engine trained on 31 million personality assessments, for Resonant — a behavioral editing layer for agentic AI that rewrites LLM outputs to match the recipient's personality, without changing the message itself.

Bintly

The Problem

  • Most enterprise communication — including output generated by agentic AI systems — fails not because the message is wrong, but because it’s delivered the same way to everyone. A direct, data-driven executive and an empathetic, relationship-oriented team member don’t process the same message the same way. Generic LLMs make this worse — they optimise for average, which means they miss nearly everyone.
  • For Resonant, this showed up as low response rates, high escalation volumes, and NPS scores that didn’t reflect the quality of the underlying product or service. The problem wasn’t what the AI was generating. It was how it was being delivered.

    • Our Solutions

    • Navtech built Bintly, a Behavioral Intelligence Engine, to power Resonant’s platform — adapting communication style to individual personality type without altering the facts, intent, or meaning of the message. 
    • The underlying model was trained on 31 million personality assessments, mapped across 11 behavioural dimensions and 29 distinct facets. For any given recipient, Bintly identifies their communication preferences and transforms the delivery — adjusting sentence structure, tone, pacing, and word choice — while preserving the message itself. 
    • Resonant exposes this as an API layer that sits on top of any agentic AI or LLM output, rewriting generated text for the recipient’s personality at the point of delivery — no change to the underlying model or workflow required. 
    Metrics
    Before
    With Bintly
    Email response rate 
    Sales close rate 
    Support escalation rate 
    NPS score 
    Communication consistency
    Baseline 
    Baseline 
    Baseline 
    Baseline 
    Manual, variable
    +25-40%
    +15-20%
    -30% 
    +12 points
    Automated, personalised at scale
    Metrics
    • Email response rate 
    • Sales close rate 
    • Support escalation rate 
    • NPS score 
    • Communication consistency
    Before
    • Baseline 
    • Baseline 
    • Baseline 
    • Baseline 
    • Manual, variable
    With Bintly
    • +25-40%
    • +15-20%
    • -30% 
    • +12 points
    • Automated, personalised at scale
    • +25–40% response rates. −30% escalations. +12 NPS points. Same message — better delivery.

    Why It Works

  • Generic AI sends the same message to everyone and calls it personalisation. Bintly recognises that how something is said determines whether it’s heard. 
  • The intelligence isn’t in the content — it’s in the translation. By understanding personality at a structural level, Bintly adapts communication in ways that feel natural to the recipient, not automated. For Resonant, the result was measurably higher engagement, fewer misunderstandings, and outputs that reflect the quality of the agentic AI system behind them. 
  • For organisations running agentic AI at scale, the compounding effect is significant: millions of interactions, each one calibrated to the person receiving it, without any additional resource requirement. 
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